Bajie Live's Privacy Policy – Your information is completely secure

1 Introduction & Scope

This privacy policy applies to all services on the Bajie Live platform. It is in effect whenever you visit our website, open an account, play games, or make a payment.

Bajie Live is an online gaming platform built for users in Bangladesh. Our privacy policy has been developed in line with international data protection standards. We believe safeguarding every user's information is a core responsibility.

If you have any questions after reading this privacy policy, please reach out to our support team. We are always committed to being clear and transparent.

2 What information we collect

Bajie Live collects your information in several ways. Below is a detailed breakdown of what types of data are collected:

3 How we use your information

Bajie Live uses your information only for legitimate, defined purposes. Your data is never misused or sold.

• Account management: Your information is used for registration, login verification, and account security.
• Payment Processing: Financial information is used to process deposit and withdrawal transactions.
• KYC verification: Identity document details are used to verify age and identity.
• Security Assurance: Device information is used to prevent fraud and unauthorized access.
• Support Services: Contact information is used to provide customer support.
• Responsible Gaming: To monitor gaming behavior and issue alerts when necessary.
• Legal obligations: For providing information required by government regulatory authorities.
• Marketing Communications: To send you promotional offers and updates with your consent.

We never use your data for automated decision-making or profiling that works against your interests.

4 How Long We Retain Your Data

Bajie Live does not retain your information longer than necessary. How long data is kept depends on its type and applicable legal requirements.

• Account information: For the duration of active account use and up to 5 years after closure.
• Transaction Records: Up to 7 years, in accordance with financial regulatory guidelines.
• KYC Documents: Up to 5 years, as required by legal obligations.
• Gaming Log: Up to 2 years for dispute resolution purposes.
• Marketing Information: If consent is withdrawn, data will be deleted immediately.
• Cookie data: Deleted at the end of the session or after a maximum of 30 days.

5 Data Sharing & Third Parties

Bajie Live never sells or rents your information. However, limited data may be shared in certain specific circumstances:

• Payment Provider: Only the data required to complete transactions is shared with payment partners such as bKash, Nagad, and Rocket.
• Game Provider: Only the minimum data necessary for operating third-party games.
• Legal authorities: When required by a court order or government directive.
• Security Partners: With specialized security firms for fraud prevention.
• Auditor: For license renewal and regulatory compliance verification.

All third parties with whom we share data are required to comply with our privacy standards. Their obligations are secured through contractual agreements.

6 Cookie Policy

The Bajie Live website and app use cookies to enhance your experience. Cookies are small text files stored on your device.

• Essential cookies: Required to maintain login sessions and ensure security. These cannot be disabled.
• Performance Cookies: Used to improve page loading speed and overall platform performance.
• Preference Cookies: Remembers your language and theme preferences.
• Analytics cookies: Used to analyze user behavior and improve our services.

You can control or delete most cookies through your browser settings. However, disabling essential cookies may cause some features to stop working correctly.

7 Security Measures

Bajie Live uses the latest technology to protect your information. Our security infrastructure is regularly updated and audited.

• SSL/TLS encryption: All data transmissions are secured with 256-bit SSL encryption.
• Two-Factor Verification (2FA): An additional security layer for account login.
• Firewall Protection: Robust firewall protection against DDoS attacks and unauthorized access.
• Regular Security Audits: Regular penetration testing conducted by third-party security experts.
• Data Backup: Regular backups stored on encrypted servers.
• Access control: Staff access to data is restricted to only what is necessary for their role.

8 Your Rights

As a Bajie Live user, you have the following rights over your own data. Contact our support team to exercise any of these rights.

9 Children's Privacy

Bajie Live strictly prohibits account registration for anyone under 18. We do not knowingly collect personal information from minors.

• Age verification is mandatory at the time of registration.
• If we learn that personal data has been collected from a minor, it will be deleted immediately and the account will be closed.
• If parents have any concerns, please contact support and we will act promptly.

10 Privacy Policy Updates

Bajie Live may update this privacy policy as needed. Users will be notified before any significant changes take effect.

• You will be notified by email or on the platform at least 30 days before any policy update takes effect.
• The effective date of any updated policy will be displayed at the top of the page.
• Continued use of the platform after any update will be considered acceptance of the revised policy.
• You have the right to close your account if you do not agree to the changes.

11 Contact & Complaints

For any privacy-related questions, requests, or concerns, please get in touch with us. We're committed to responding within 48 hours.